If you are self-transporting your equipment, you will need to pick it up within 5 days of completion or we will deliver it to you and you will be responsible for delivery charges. Missed drop-off appointments will require a reschedule. If you have missed your appointment, please do not show up with your riding mower without calling first to reschedule, as we may have already filled your spot.
Q: Do I need to make an appointment before I bring in my walk behind mower?
A: At this time, no appointment is necessary for walk behind mowers. Please make sure to drop it off during our business hours, and bring your diagnostic fee with you.
Q: Do you work on riding lawnmowers?
A: Yes. Please contact us to set up an appointment for your riding mower.
Q: How much will it cost to fix my mower?
A: Without seeing your mower, I cannot tell you. I avoid throwing out numbers on the phone at all costs, but I will cite my Services & Pricing page for standard rates.
Q: When is the best time to have my equipment serviced?
A: During the "off" season will give you the fastest turnaround time. Mowers should be serviced before February, in order to avoid the "Spring Rush", which usually begins in February. During the Spring Rush, it is not uncommon for us to have a several week backlog. We STRONGLY recommend that you don't wait until your equipment breaks down, but instead have us take care of your preseason maintenance so you can (hopefully) avoid breakdowns during the season.
Q: I am having problems with my lawnmower. What will it cost to have my mower looked at?
A: Please see our Diagnostic Fee and Estimate Policy here.
Q: Do you sell parts over the counter?
A: Wellll.... We have tried to do this and make it work...BUT most people who call or stop by to inquire about parts either don't have their model numbers readily available (which eats up substantial amounts of time), are not interested in actually buying anything from a local business, or are asking us to find parts that simply are no longer available. These scenarios have cost us more time than I care to admit, and I have tried everything I can think of to help customers find their model numbers. Because of this, we have made the decision to discontinue over-the-counter parts sales in most cases, and instead focus that time and energy on providing the best service and repair experience to our customers.
Q: I bought a part for my mower from Amazon/Ebay/etc. Can you install it for me?
A: No. Our goal as a business is NOT to encourage people to buy off-brand parts at unrealistically cheap prices. If we install that unbranded carburetor from your favorite internet reseller on your machine, and something goes wrong--you're gonna blame us. I will not put myself in that position. If you want me to work on your machine, you'll have to buy the parts from me.
Q: Why are your hours so limited?
A: I don't work efficiently with interruptions. This is why I don't answer the phone or the door before or after hours.
Q: Do you work on snowblowers?
A: Yes we do, but ONLY from October 1st to March 31. All incoming snowblowers are subject to a $100 deposit/diagnostic fee which will be applied toward the total bill. Pickup and delivery charges are also collected in advance on all snowblowers that we transport.
Q: Do you close down for the winter?
A: We are open year-round except as noted on our Hours & Schedule page. Unless you like spending March, April, May and June without your mower, please, please, PLEASE schedule your lawn equipment maintenance before February.
Q: Do you work on lawnmowers during the winter?
A: Yes we do! In fact, we strongly encourage you to have your lawnmower serviced and/or repaired during the winter, instead of waiting until March or April. Before February is the best time to have your preseason maintenance done.
Q: How often should I have my mower serviced?
A: For most people, the answer is every year. Your owner's manual will give you the best estimate for how often you should have it serviced.
Q: How long will it take to get my equipment back?
A: There is no one-size-fits-all answer here. We generally work on equipment in the order it comes in. The extent of the work required, parts availability, and time of year all affect this. When your equipment is done, we will call you. Calling us or stopping by to ask about the status of your equipment will not make it get done any sooner, and it actually slows down progress on all jobs, so please don't.
Q: Do you give free estimates?
A: Estimates require time. Therefore, they are not free. Estimates are only valid for 14 days.
Q: Why do you require PRE-payment of the diagnostic, estimate and transportation fees?
A: Because if the customer decides not to have the equipment repaired, chances are extremely high that they will simply abandon the equipment without paying for our time, effort & materials it took to pick it up, diagnose it, and determine a repair price. When this happens, we are stuck with a worn out piece of equipment, taking up space in our shop, that we will have to dispose of, using even more of our time and effort--for nothing in return. This was a lesson we learned by experience.
Q: Do you offer pick up and delivery?
A: Yes. The price for transportation starts at $50.00 (to our shop and back to you) within one mile and goes up with each additional mile, based on your distance from our shop. Visit our Transportation Rates page for more info.
Q: Do you offer mobile mower repair?
A: We do all of our work at our shop, where all of our tools, parts, and supplies are located.
Q: Do you store equipment in the off-seasons?
A: Unfortunately we don't have enough space to offer storage.
Q: Do you sell equipment?
A: Sometimes we will have a used machine or two for sale. Check out our Equipment page to see what we have available.
Q: I've spent a lot of time researching this mower problem on internet forums, and...
A: I will not engage in this conversation! It is too dangerous, and it is too time-consuming.
Please keep in mind that most people on the internet forums are not professional repair people. Some of them have tinkered on their own equipment, or their neighbors' equipment. These aren't people you should take advice from, in my opinion. But that's just my opinion!
Q: Are there any types of lawn equipment you don't work on?
A: We do not work on chainsaws, string trimmers, handheld or backpack leaf blowers, pressure washers.
* Prices and methods shown and described on this page are subject to change at any time without notice.
** Diagnostic fee and/or deposit payment does not mean you will automatically be called with an estimate. If you need an estimate either over the phone or in writing, you must tell us before we begin diagnosing your equipment! We use our best judgment before proceeding with a repair, but your judgment may differ from ours.
A: At this time, no appointment is necessary for walk behind mowers. Please make sure to drop it off during our business hours, and bring your diagnostic fee with you.
Q: Do you work on riding lawnmowers?
A: Yes. Please contact us to set up an appointment for your riding mower.
Q: How much will it cost to fix my mower?
A: Without seeing your mower, I cannot tell you. I avoid throwing out numbers on the phone at all costs, but I will cite my Services & Pricing page for standard rates.
Q: When is the best time to have my equipment serviced?
A: During the "off" season will give you the fastest turnaround time. Mowers should be serviced before February, in order to avoid the "Spring Rush", which usually begins in February. During the Spring Rush, it is not uncommon for us to have a several week backlog. We STRONGLY recommend that you don't wait until your equipment breaks down, but instead have us take care of your preseason maintenance so you can (hopefully) avoid breakdowns during the season.
Q: I am having problems with my lawnmower. What will it cost to have my mower looked at?
A: Please see our Diagnostic Fee and Estimate Policy here.
Q: Do you sell parts over the counter?
A: Wellll.... We have tried to do this and make it work...BUT most people who call or stop by to inquire about parts either don't have their model numbers readily available (which eats up substantial amounts of time), are not interested in actually buying anything from a local business, or are asking us to find parts that simply are no longer available. These scenarios have cost us more time than I care to admit, and I have tried everything I can think of to help customers find their model numbers. Because of this, we have made the decision to discontinue over-the-counter parts sales in most cases, and instead focus that time and energy on providing the best service and repair experience to our customers.
Q: I bought a part for my mower from Amazon/Ebay/etc. Can you install it for me?
A: No. Our goal as a business is NOT to encourage people to buy off-brand parts at unrealistically cheap prices. If we install that unbranded carburetor from your favorite internet reseller on your machine, and something goes wrong--you're gonna blame us. I will not put myself in that position. If you want me to work on your machine, you'll have to buy the parts from me.
Q: Why are your hours so limited?
A: I don't work efficiently with interruptions. This is why I don't answer the phone or the door before or after hours.
Q: Do you work on snowblowers?
A: Yes we do, but ONLY from October 1st to March 31. All incoming snowblowers are subject to a $100 deposit/diagnostic fee which will be applied toward the total bill. Pickup and delivery charges are also collected in advance on all snowblowers that we transport.
Q: Do you close down for the winter?
A: We are open year-round except as noted on our Hours & Schedule page. Unless you like spending March, April, May and June without your mower, please, please, PLEASE schedule your lawn equipment maintenance before February.
Q: Do you work on lawnmowers during the winter?
A: Yes we do! In fact, we strongly encourage you to have your lawnmower serviced and/or repaired during the winter, instead of waiting until March or April. Before February is the best time to have your preseason maintenance done.
Q: How often should I have my mower serviced?
A: For most people, the answer is every year. Your owner's manual will give you the best estimate for how often you should have it serviced.
Q: How long will it take to get my equipment back?
A: There is no one-size-fits-all answer here. We generally work on equipment in the order it comes in. The extent of the work required, parts availability, and time of year all affect this. When your equipment is done, we will call you. Calling us or stopping by to ask about the status of your equipment will not make it get done any sooner, and it actually slows down progress on all jobs, so please don't.
Q: Do you give free estimates?
A: Estimates require time. Therefore, they are not free. Estimates are only valid for 14 days.
Q: Why do you require PRE-payment of the diagnostic, estimate and transportation fees?
A: Because if the customer decides not to have the equipment repaired, chances are extremely high that they will simply abandon the equipment without paying for our time, effort & materials it took to pick it up, diagnose it, and determine a repair price. When this happens, we are stuck with a worn out piece of equipment, taking up space in our shop, that we will have to dispose of, using even more of our time and effort--for nothing in return. This was a lesson we learned by experience.
Q: Do you offer pick up and delivery?
A: Yes. The price for transportation starts at $50.00 (to our shop and back to you) within one mile and goes up with each additional mile, based on your distance from our shop. Visit our Transportation Rates page for more info.
Q: Do you offer mobile mower repair?
A: We do all of our work at our shop, where all of our tools, parts, and supplies are located.
Q: Do you store equipment in the off-seasons?
A: Unfortunately we don't have enough space to offer storage.
Q: Do you sell equipment?
A: Sometimes we will have a used machine or two for sale. Check out our Equipment page to see what we have available.
Q: I've spent a lot of time researching this mower problem on internet forums, and...
A: I will not engage in this conversation! It is too dangerous, and it is too time-consuming.
Please keep in mind that most people on the internet forums are not professional repair people. Some of them have tinkered on their own equipment, or their neighbors' equipment. These aren't people you should take advice from, in my opinion. But that's just my opinion!
Q: Are there any types of lawn equipment you don't work on?
A: We do not work on chainsaws, string trimmers, handheld or backpack leaf blowers, pressure washers.
* Prices and methods shown and described on this page are subject to change at any time without notice.
** Diagnostic fee and/or deposit payment does not mean you will automatically be called with an estimate. If you need an estimate either over the phone or in writing, you must tell us before we begin diagnosing your equipment! We use our best judgment before proceeding with a repair, but your judgment may differ from ours.
Appleseed Mower Repair, LLC is not affiliated with Appleseed Ace Hardware.