Questions? You might find an answer right here.
Q: Why don't you answer your phone more often?
A: By letting most calls go to voicemail, we are able to finish the work you're paying us to do in a shorter amount of time. This website should be used as your primary method of contacting us, unless you'd prefer to visit us in person.
What is your current turnaround time?
A: That's a question we can't answer with any real accuracy. Turnaround time carries with it a LOT of variables, such as how in-depth every job ahead of yours ends up being, parts availability (for special order parts), and how in-depth your repair is as well. Answering the phone every time it rings would add significantly to our turnaround time. This is why we recommend having your mower serviced in the winter, or have a backup plan in place for when your mower breaks down.
Q: Can you help me unload my equipment from my vehicle when I arrive at your shop?
A: Yes. We also have ramps and a forklift if necessary.
Q: What if I only want my oil changed and blades sharpened?
A: We can certainly do that for you and leave everything else alone. However, we recommend that you also (at least) have your air filter(s) replaced. For every gallon of gasoline consumed, your engine consumes approximately 9,000 gallons of air. Having a clean air filter is one of the most important things you can do to prolong engine life.
Q: How much will it cost to have my mower looked at?
A: You will find that information in our Repair Policy.
Q: Can I schedule an appointment without paying the appointment deposit?
A: The short answer is no. Appointment deposits show us that you are genuinely serious about having us work on your equipment, and prevents no-call/no-shows and same day cancellations.
Q: Can I set up an appointment with you, then cancel and get my deposit refunded if I find someone else who can get to it sooner?
A: No, that would defeat the whole purpose of requiring a deposit in the first place. You either want us to work on it, or you do not.
Q: How much will it cost to fix my mower?
A: There is no way to answer this without seeing your mower. Every job is different. To learn what routine maintenance might cost, see our Services & Pricing page for standard rates. Unusually large, complex jobs are very difficult to assign a price to with any real accuracy. In these cases, you should not expect a line item estimate.
Q: Do you give free estimates?
A: Estimates require time. Therefore, they are not free. This is where the diagnostic fee comes in. If you're already on the fence about whether you want to put money into your mower, it might be best for all of us if you just bite the bullet and buy yourself a brand new one. We'll be glad to do the maintenance work on the new machine for you. If you DO decide to have us work on your mower, the diagnostic fee counts toward the total bill.
Q: Do you offer mobile mower repair?
A: We do not; but we do offer pickup and delivery.
Q: Do you sharpen chainsaw chains?
A: No, we do not.
Q: Can you install a mulch kit or a bagger on my riding mower, and how much does that cost?
A: Yes we can, as long as there is one available for your particular mower. Prices vary by make, model, and kit type. We do not quote these types of jobs as there are too many variables.
Q: Do you do any welding?
A: Yes. Hourly rate applies, prices vary by job. Please stop by in person to discuss.
Q: Do you work on weedeaters, chainsaws, etc., or pressure washers?
A: We work on most types of ride-on and walk-behind lawn mowing equipment, but we do not work on chainsaws, string trimmers, handheld leaf blowers, backpack leaf blowers, pressure washers, or pressure washer engines. There are also certain extremely low-end and/or defunct brands that we do not work on: PowerSmart, Pulsar, Sabre, Scotts, Earthquake, AI Power, and Dixon ZTR (w/cone drive), to name a few.
Q: Do you do WARRANTY repairs on chainsaws, leaf blowers, string trimmers, or pressure washers/pressure washer engines?
A: No we do not.
Q: Do you work on rototillers?
A: Yes, some of them. To inquire about your specific rototiller, please text us a picture of it along with any questions at (419)528-8058.
Q: Do you ever have any used equipment for sale?
A: Generally, no.
Here's why: If a mower is worth repairing, the customer wants us to do that. If a mower is NOT worth repairing, it would not make sense for us to repair it for resale.
Q: Do you sell new equipment?
A: No. We are a repair and service center, not a lawnmower store.
Q: I searched Google and asked several people on internet forums about the problem I'm having with my mower, and...
A: ....you are now reading this web page because--even after all of that--you still have not been able to fix it.
Please keep in mind that most people on the internet forums are not professional lawnmower repair people. Some of them have tinkered on their own equipment, or their neighbors' equipment. Others may have even learned from a YouTube video or two. These people are usually not the best source of advice.
Q: Do you work on snowblowers?
A: Yes we do, but only between October 1 and March 31.
Please read our Repair Policy for more information.
Q: Do you work on lawnmowers during the winter?
A: Yes we do! In fact, we strongly encourage you to have your lawnmower serviced and/or repaired during the winter. Anytime between November and early February is best. You really don't want to have to wait 4-6 weeks (or longer) to get your mower back once the grass starts growing--just think about what your lawn would look like!
A: By letting most calls go to voicemail, we are able to finish the work you're paying us to do in a shorter amount of time. This website should be used as your primary method of contacting us, unless you'd prefer to visit us in person.
What is your current turnaround time?
A: That's a question we can't answer with any real accuracy. Turnaround time carries with it a LOT of variables, such as how in-depth every job ahead of yours ends up being, parts availability (for special order parts), and how in-depth your repair is as well. Answering the phone every time it rings would add significantly to our turnaround time. This is why we recommend having your mower serviced in the winter, or have a backup plan in place for when your mower breaks down.
Q: Can you help me unload my equipment from my vehicle when I arrive at your shop?
A: Yes. We also have ramps and a forklift if necessary.
Q: What if I only want my oil changed and blades sharpened?
A: We can certainly do that for you and leave everything else alone. However, we recommend that you also (at least) have your air filter(s) replaced. For every gallon of gasoline consumed, your engine consumes approximately 9,000 gallons of air. Having a clean air filter is one of the most important things you can do to prolong engine life.
Q: How much will it cost to have my mower looked at?
A: You will find that information in our Repair Policy.
Q: Can I schedule an appointment without paying the appointment deposit?
A: The short answer is no. Appointment deposits show us that you are genuinely serious about having us work on your equipment, and prevents no-call/no-shows and same day cancellations.
Q: Can I set up an appointment with you, then cancel and get my deposit refunded if I find someone else who can get to it sooner?
A: No, that would defeat the whole purpose of requiring a deposit in the first place. You either want us to work on it, or you do not.
Q: How much will it cost to fix my mower?
A: There is no way to answer this without seeing your mower. Every job is different. To learn what routine maintenance might cost, see our Services & Pricing page for standard rates. Unusually large, complex jobs are very difficult to assign a price to with any real accuracy. In these cases, you should not expect a line item estimate.
Q: Do you give free estimates?
A: Estimates require time. Therefore, they are not free. This is where the diagnostic fee comes in. If you're already on the fence about whether you want to put money into your mower, it might be best for all of us if you just bite the bullet and buy yourself a brand new one. We'll be glad to do the maintenance work on the new machine for you. If you DO decide to have us work on your mower, the diagnostic fee counts toward the total bill.
Q: Do you offer mobile mower repair?
A: We do not; but we do offer pickup and delivery.
Q: Do you sharpen chainsaw chains?
A: No, we do not.
Q: Can you install a mulch kit or a bagger on my riding mower, and how much does that cost?
A: Yes we can, as long as there is one available for your particular mower. Prices vary by make, model, and kit type. We do not quote these types of jobs as there are too many variables.
Q: Do you do any welding?
A: Yes. Hourly rate applies, prices vary by job. Please stop by in person to discuss.
Q: Do you work on weedeaters, chainsaws, etc., or pressure washers?
A: We work on most types of ride-on and walk-behind lawn mowing equipment, but we do not work on chainsaws, string trimmers, handheld leaf blowers, backpack leaf blowers, pressure washers, or pressure washer engines. There are also certain extremely low-end and/or defunct brands that we do not work on: PowerSmart, Pulsar, Sabre, Scotts, Earthquake, AI Power, and Dixon ZTR (w/cone drive), to name a few.
Q: Do you do WARRANTY repairs on chainsaws, leaf blowers, string trimmers, or pressure washers/pressure washer engines?
A: No we do not.
Q: Do you work on rototillers?
A: Yes, some of them. To inquire about your specific rototiller, please text us a picture of it along with any questions at (419)528-8058.
Q: Do you ever have any used equipment for sale?
A: Generally, no.
Here's why: If a mower is worth repairing, the customer wants us to do that. If a mower is NOT worth repairing, it would not make sense for us to repair it for resale.
Q: Do you sell new equipment?
A: No. We are a repair and service center, not a lawnmower store.
Q: I searched Google and asked several people on internet forums about the problem I'm having with my mower, and...
A: ....you are now reading this web page because--even after all of that--you still have not been able to fix it.
Please keep in mind that most people on the internet forums are not professional lawnmower repair people. Some of them have tinkered on their own equipment, or their neighbors' equipment. Others may have even learned from a YouTube video or two. These people are usually not the best source of advice.
Q: Do you work on snowblowers?
A: Yes we do, but only between October 1 and March 31.
Please read our Repair Policy for more information.
Q: Do you work on lawnmowers during the winter?
A: Yes we do! In fact, we strongly encourage you to have your lawnmower serviced and/or repaired during the winter. Anytime between November and early February is best. You really don't want to have to wait 4-6 weeks (or longer) to get your mower back once the grass starts growing--just think about what your lawn would look like!
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